Shipping policy
Where your order ships from
We ship from our own warehouse in Lebanon, Indiana. We hold our own stock — nothing on this site is drop shipped from a third party.
Where we ship
We ship throughout the United States, to Canada, and internationally. Enter your address at checkout and the available services and rates appear for it.
What shipping costs
Shipping is calculated from the weight and dimensions of what is in your cart, quoted live by the carrier at our negotiated rates. There is no flat fee and no handling surcharge: you pay what the shipment costs to move. To see the cost before you buy, add the items to your cart and enter your delivery address.
Free shipping over $249
Orders over $249 ship free within the contiguous United States. Alaska, Hawaii, U.S. territories, Canada and international destinations are quoted at carrier rates.
How long it takes
Our warehouse typically takes 1–3 business days to process an order. During sale periods fulfillment can take longer — when it does, we say so in a banner at the top of the site.
Transit time after that depends on the carrier and the service level, and on how far the package travels from Lebanon, Indiana. Within the United States, 1–7 days is typical.
International shipments take longer, and sometimes much longer. A courier service is the quicker route and is trackable the whole way; postal services are cheaper and can spend weeks in transit and at customs. Choose the service that matches how soon you need it.
We cannot control carrier speed, and we would rather quote you a range we can keep than a date we cannot.
Tracking
You will receive a shipment notification at the email address on the order, with the carrier and the tracking number. It usually reaches you in the evening of the day your order ships.
Delivery address, holds and changes
You can ship to an address other than your billing address — enter it during checkout. Once an order is placed we cannot change it, so please check the address before you confirm.
If you need an order held for a later date, we can hold it in the warehouse before it is processed. Tell us before you place the order where possible.
If something goes wrong
If your package has not arrived, start with the carrier's tracking.
If it is marked delivered and you do not have it, check with everyone at the address and around it first — carriers often leave a package with a neighbor, at a side door, or out of sight. If it is genuinely not there, contact the carrier: they can open a trace on the shipment, and they are the ones who can find it.
If you have no tracking at all, or the carrier's trace does not resolve it, email us at team@systainer.store.
International orders
International transit can be long — consider your service selection carefully at checkout. A courier is trackable end to end; a postal service is cheaper and slower, and hands off to your local post at the border.
Duties, import taxes and customs fees are not included in the price or the shipping rate. Your carrier will invoice you for them on delivery, and they are the recipient's responsibility.
Returns
Returns are covered by our Refund Policy. In short: 30 days from delivery, contact us first for a return authorization — the warehouse will not accept an unauthorized return — return shipping is the customer's, and a 10% restocking fee may apply on a configured systainer.